blc Privacy Policy

This privacy policy applies to the blc platform and all related services. When you use the blc website, create an account, or use any service, you are considered to have accepted the terms of this policy.

blc is mindful of its users' privacy. This policy will tell you what types of information we collect, how that information is used, under what circumstances it may be shared with third parties, and what steps we take to keep your information secure.

This policy is connected to blc's Terms and Conditions and both should be read together. If any conflict arises between the two documents, the document that directly applies to the specific matter in question will take effect.

blc collects two types of information — information you provide directly, and information generated automatically while using the platform.

2.1 Information You Provide Directly

Information you give during account registration, verification, or use of services may include:

• Full name and date of birth
• Email address and mobile number
• National ID or passport number (for identity verification)
• Address and postal code
• Financial transaction details — information related to bKash, Nagad, Rocket, Upay, or bank accounts
• Any information provided when contacting customer support

2.2 Automatically Collected Information

When you use blc, the following information may be collected automatically:

• IP address and device identifier information
• Browser type, operating system, and language settings
• Time of site visits, page view history, and session duration
• Information from cookies and similar tracking technologies
• Transaction records, betting history, and gaming patterns

2.3 Information Received from Third Parties

In some cases, information may also be received from legitimate third-party service providers, such as identity verification services or payment processors — solely for the purpose of providing relevant services.

blc uses collected information for the following legitimate purposes:

3.1 Account Management and Service Delivery

Information is used to create, manage, and secure your account, process transactions, and confirm your identity. Information from approved payment methods including bKash, Nagad, Rocket, and Upay is required to ensure the security of financial transactions such as deposits or withdrawals.

3.2 Customer Support Improvement

Your support history and communication records are kept to provide accurate assistance via 24/7 live chat and email. This ensures that customer support representatives can quickly access relevant information about your account.

3.3 Security and Fraud Prevention

Information is analysed to detect and prevent unauthorised account use, financial fraud, and potential cyber attacks. SSL encryption and security monitoring systems remain active at all times.

3.4 Responsible Gaming

Gaming patterns are monitored to provide support to users in line with responsible gaming principles. If any unusual or risky gaming pattern is observed, precautionary action can be taken on the basis of this information.

3.5 Communication and Notifications

Email or SMS may be used to send important updates about your account, transaction confirmations, and applicable promotional information. You may opt out of promotional communications at any time.

3.6 Analytics and Platform Improvement

Collected data is analysed to continuously improve blc's service quality and user experience. This analysis is entirely internal and no personal information is used in identifiable form.

blc never sells your personal information to third parties for commercial purposes. However, limited information may be shared in specific circumstances:

Situation	Reason for Sharing Information
Payment Processors	Minimum information required to complete transactions via bKash, Nagad, Rocket, Upay, and bank transfer
Identity Verification Services	Approved organisations for account verification and fraud prevention
Legal Obligations	Legitimate requests from law enforcement agencies or court orders
Technology Infrastructure	Server hosting and cloud service providers — infrastructure-related information only
Game Studios and Software Providers	Minimum technical information required to keep game services running — no financial or identity information

In each of the above cases, third parties receive only the information needed for their specific task and are not permitted to use that information for any other purpose or pass it on to anyone else.

blc uses cookies and similar tracking technologies to maintain site functionality and improve the user experience.

5.1 Types of Cookies

• Essential Cookies: For maintaining login sessions and ensuring security — disabling these will prevent the site from working properly
• Functional Cookies: For remembering language, preferences, and other settings
• Analytics Cookies: For collecting site usage statistics to improve services — entirely in anonymous form

5.2 Cookie Controls

Cookies can be disabled or deleted from your browser settings. However, disabling essential cookies may make it impossible to log in to blc or conduct transactions securely.

6.1 Retention Period

blc keeps your information only for as long as it is needed for the relevant purpose. Information for active accounts is retained for the entire period the account remains active. Even after an account is closed or deactivated, financial transaction records and identity verification information may be kept for a specified period to fulfil applicable legal obligations.

6.2 Data Deletion Requests

You may request deletion of your personal information. However, due to legal or regulatory obligations, some information may not be possible to delete before a specified period. To learn more about this, contact our support team via live chat.

6.3 Data Security

All stored information is secured using industry-standard encryption methods. Server access is strictly controlled and only authorised personnel have access to the information they need.

blc believes that users should have control over their own information. Your main rights are listed below:

7.1 Right to Access Information

You may ask to know what information blc holds about you. This request can be made by contacting the support team via live chat or email.

7.2 Right to Correct Information

You have the right to correct any inaccurate or outdated information in your account. Many details can be updated directly from account settings; for identity-related information, you may need to contact the support team.

7.3 Opting Out of Promotional Communications

You may opt out of bonus or promotional emails or SMS at any time. However, messages related to account security or transactions cannot be stopped, as they are an essential part of the service.

7.4 Right to Close Your Account

You may request to close your blc account at any time. After the account is closed, your personal information will be handled in accordance with the retention policy described above.

blc strictly follows a 21+ age policy. We do not knowingly collect information from any minor. Age verification is mandatory at the time of account registration.

If it becomes known for any reason that a minor's information has been collected, that information will be deleted immediately and the associated account will be closed. If parents believe their child is using blc, please contact our support team right away.

blc reserves the right to update this privacy policy as needed. If significant changes are made, registered email holders will be notified or a clear notice will be posted on the site.

Continuing to use the site after any changes will be considered acceptance of the updated policy. It is therefore recommended that you check this page regularly.

For more information about any blc policy, visit our About Us page, where you can find details about the platform's overall operations and values.

If you have any questions, concerns, or complaints about this privacy policy, please contact our support team. We provide support 24/7 in both Bengali and English.